Overview
SimpleFax charges a flat fee of $3.99 per fax transmission (up to 10 pages). Because this is a digital service that is delivered immediately upon payment, we handle refunds on a case-by-case basis as described below.
When We Issue Refunds
We will issue a full refund in the following situations:
- Transmission failure: If your fax fails to send due to a technical issue on our end, you will receive a full refund automatically.
- Recipient number unreachable: If the fax number you provided cannot be reached after multiple retry attempts and the fax cannot be delivered, we will refund your payment.
- Duplicate charges: If you were charged more than once for the same fax, we will refund the duplicate charge immediately.
When Refunds May Not Apply
Refunds are generally not available in these cases:
- Incorrect fax number: If you entered an incorrect fax number and the fax was successfully transmitted to that number, we cannot issue a refund because the service was delivered as requested.
- Wrong document: If you uploaded the wrong document and the fax was successfully sent, we cannot reverse the transmission.
- Change of mind: Once a fax has been successfully transmitted, we cannot undo the delivery.
How to Request a Refund
If you believe you're entitled to a refund, contact us at [email protected] with:
- The email address you used when sending the fax
- The approximate date and time of your transaction
- A brief description of the issue
We aim to respond to all refund requests within 24 hours and process approved refunds within 3-5 business days.
Refund Method
All refunds are processed through Stripe and will be returned to the original payment method used for the transaction.
Contact Us
If you have questions about this refund policy, please contact us at [email protected].